Custom and Import Tax
Who is responsible for duties and import taxes?
For orders placed on ohmygem.com, all applicable customs duties and import taxes are included in the total amount paid at checkout, unless otherwise stated. You will not be required to pay any additional duties, taxes, or handling fees upon delivery.
How are customs duties and taxes handled?
All international shipments are processed in compliance with applicable customs regulations. Customs duties and import taxes are handled on our (Hong Kong Solaire Limited, operating under the brand name “Oh My Gem”, with its official website at https://ohmygem.com/) side as part of the shipping process, allowing your order to be delivered smoothly without extra payment requests at delivery.
What happens if my order is delayed by customs?
In rare cases, shipments may be subject to customs inspections or clearance procedures required by local authorities. This may cause delays beyond our estimated delivery time.
If customs documentation is required, we will provide reasonable assistance to support the clearance process where applicable. However, we are not responsible for delays caused by customs authorities or other circumstances beyond our control.
Important Notes
- Customs policies vary by country and may change without notice.
- Delivery timelines may be affected by customs inspections, public holidays, or local courier operations.
- Once an order has been dispatched, we are unable to intervene in the customs decision-making process.
Updated on 8th, February, 2026
Best Regards
https://ohmygem.com/